Mobile insurance

[Demimoore16]

Could someone advise how I go about starting a claim? I have full cover however when I click start new claim it keeps saying server error and its shown this for a few months.. 

[Chris_B]

@Demimoore16  Have you tried calling customer services??    You can call this number 07953966250

[Leanne_T]

Morning @Demimoore16

Thanks for coming to the community. 

Is the device damaged? 

Do you get this error within your My EE account? 

Thanks, 🙂

Leanne.

[Demimoore16]

Yes, 

Smashed screen, and yes, every time I've tried to start the claim the server error shows and I've used phone, tablet and laptop to try 

[Leanne_T]

Thanks for coming back to me @Demimoore16

In this case, please give us a call and our Mobile Care team will be happy to help with the claim. 

Thanks. 

Leanne.