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Missing parcel

Ashley42224
Investigator
Investigator

‎19-10-2021 10:17 AM

I’ve had confirmation from EE that my order has been dispatched and an email from DPD saying my order would be delivered yesterday. However when I go onto the DPD website they say they haven’t received my parcel! 

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎19-10-2021 12:40 PM

Hi @Ashley42224

 

Did you get a chance to speak to our Mobile Care team about your order?

 

Chris

0 Helpful
Ashley42224
Investigator
Investigator
In response to Christopher_G

‎19-10-2021 04:25 PM

Yeah, they said they would log a complaint with DPD. Doesn’t really help me. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Ashley42224

‎20-10-2021 07:56 AM

That's good that the complaint has been raised, @Ashley42224. Keep us updated here on what happens.

 

Did our team say whether the parcel is still on it's way and when it should be delivered.

 

Chris

0 Helpful
Ashley42224
Investigator
Investigator
In response to Christopher_G

‎20-10-2021 06:21 PM

No one knows where the parcel is, yet I’m still paying for it as it was added to my account on the 15th October! Again, EE say that it’s been dispatched and given to DPD and DPD are saying that it hasn’t! 

0 Helpful
Christopher_G
EE Community Support Team
In response to Ashley42224

‎21-10-2021 08:01 AM

Thanks for the update, @Ashley42224.

 

I've sent you a private message to get some information from you.

 

Chris

0 Helpful