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Misleading or Cheating Of Data Gifting

mrzoo
Visitor

652B33FF-6188-4433-B3FF-4CFE14E763F3.jpeg


As you see above, I am on unlimited data plan and I can gift 100Gb (max) to any of my family or my addiction lines. I have never gift any of my data yet. 

However, what I don’t understand is why I can only gift 71Gb instead of 100Gb ? I know the 30Gb is my usage but it doesn’t make any sense of deduction my usage in gifting.

 

is it some kind of cheating or something wrong with my acc ?

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

You can't just gift any-old 100GB each month. It's got to be from the 1st 100GB of all your usage in the month. Therefore as you've already used 28.3 GB this month off your own bat, at this moment you only have 71.7 GB left to gift in the remainder of the month.. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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View solution in original post

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

You can't just gift any-old 100GB each month. It's got to be from the 1st 100GB of all your usage in the month. Therefore as you've already used 28.3 GB this month off your own bat, at this moment you only have 71.7 GB left to gift in the remainder of the month.. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
mikeliuk
Ace Contributor
Ace Contributor

Hi @mrzoo ,

 

Please gift your data on the day your giftable allowance and other allowances refresh to maximize value for money.

 

I fully understand that it's not the way that you or I would design the system that the giftable allowance on an unlimited data plan is consumed first by the primary account holder, but unfortunately it's the way things are.

 

Hopefully this hasn't caused you too many issues before you spotted it, but at least EE has made this clear in certain places and in the terms and conditions.

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