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07-09-2021 12:07 PM
Landlines is indicating a message has been left, dial 1571 to be told we don't have a messaging service
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07-09-2021 02:31 PM
Hi @Pam266
Could you try leaving a voicemail on your landline from another phone, then listen to the message, delete it and see if this re-occurs please?
Thanks
Chris
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07-09-2021 02:53 PM
Get Outlook for Android
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07-09-2021 03:20 PM
You need to call CS to activate the 1571 service on your line.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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07-09-2021 03:26 PM
Ah, I see what you mean, @Pam266.
Yeah, I'd recommend following @XRaySpeX's advice and speak to our customer service team.
Chris
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07-09-2021 03:57 PM
Hi @Pam266 ,
In addition to the above good advice, hope it's ok if I ask some sanity check questions.
Have you ever previously activated the 1571 service?
Have you ever previously retrieved landline voicemail from 1571 and it has recently stopped working?
What is the make and model of your landline phone and does it have an in-built or manufacturer-supported voicemail service?
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
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07-09-2021 04:10 PM
You may receive SMSs on 1571 using BT's Text-to-Voice service even if you have never used 1571 before or even activated it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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