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Pam266
Investigator
Investigator

Landlines is indicating a message has been left, dial 1571 to be told we don't have a messaging service

6 REPLIES 6
Christopher_G
EE Community Support Team

Hi @Pam266

 

Could you try leaving a voicemail on your landline from another phone, then listen to the message, delete it and see if this re-occurs please?

 

Thanks

 

Chris

we can't access the voicemails on the landline, that's the problem. There is a message there but when we dial 1571 it says we don't have a messaging service

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XRaySpeX
EE Community Star
EE Community Star

You need to call CS to activate the 1571 service on your line.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Christopher_G
EE Community Support Team

Ah, I see what you mean, @Pam266.

 

Yeah, I'd recommend following @XRaySpeX's advice and speak to our customer service team.


Chris

mikeliuk
Ace Contributor
Ace Contributor

Hi @Pam266 ,

 

In addition to the above good advice, hope it's ok if I ask some sanity check questions.

 

Have you ever previously activated the 1571 service?

 

Have you ever previously retrieved landline voicemail from 1571 and it has recently stopped working?

 

What is the make and model of your landline phone and does it have an in-built or manufacturer-supported voicemail service?

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XRaySpeX
EE Community Star
EE Community Star

You may receive SMSs on 1571 using BT's Text-to-Voice service even if you have never used 1571 before or even activated it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP