Login error - for three days the website is reporting an error!

[Sohowestone]

For three days the EE login to my account on-line is showing an error message when trying to login.
The message is:
"Sorry, we were unable to complete your request right now. Please try again later."
Is there a problem and when will this be fixed ?

[Sohowestone]

I have tried three browsers - Chrime, Firefox and Edge.
All give the same error. Interstingly, I have never used Edge so it was squeaky clean with no cookies or anything. Same error.

I don't know what the app you refer to is? I'm trying to log into see my bills on the EE website.

I can see from other posts its not an isolated issue!

[Jon_K]

Hi @Sohowestone.

If you're having trouble with more than one browser, I'd recommend getting in touch with our Customer Care team.

They will be able to take a look at your account and help you further.

Jon

[Jali123987]

This issue has been occurring since they did a upgrade over a month ago to therefore Backend. 

Unfortunately they are in no rush to fix. 

[Sohowestone]

I did not know they did PC support!
Thats good news - though I guess the easy thign would be for EE to fix their website.

I'll see how Customer Support get on.

[Josh_p]

It's happening to me all day today =(

[Leanne_T]

Hi @Josh_p

Thanks for coming to the community. 

Does the same happen if you log into the My EE app? 

Have you tried another browser? 

Thanks. 

Leanne.

[Oldreive]

I am getting the same message during login. I have tried two phones with the app and my PC and keep getting the same message. The website has been no help! I have changed my password to no avail!

Dave S

[James_B]

Hi @Oldreive,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems using My EE. Please get in touch with Customer Care so our Tech Gurus can help.

James