Community Activity

Always connected what a joke

I have the all singing all dancing always connected broadband (4g hub kicks in if internet goes down)2 days ago  main hub stops working 4g kicks in,so far so good.until I phone tech support after numerous test the main hub is found to be faulty new o...

Graemee by Investigator
  • 93 Views
  • 3 replies
  • 0 Helpful

Resolved! EE and VPN Connection.

Good day.  I am hoping someone here can assist, as the EE customer service Tech that i spoke to dissmissed my issue.I work from home 1 day a week and to enable me to do this i must connect to my office server via a windows VPN connection. I had no is...

jester212 by Established Contributor
  • 10723 Views
  • 9 replies
  • 3 Helpful

Resolved! Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Cakey1975 by Valued Contributor
  • 13493 Views
  • 91 replies
  • 42 Helpful

Fraudulent email

Hello, I have received an email that I believe is fraudulent is anyone able to confirm this for me please, thank you.  

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No broadband connection

Transferred to EE from BT  nearly 12months ago but the last week I've had intermittent connection. The last 3 days has been horrendous with the router  flashing  orange for long periods of time and not connecting . I have rebooted, factory resetted t...

Why my ee app pair and connect to my smart hub?

Since been forced to upgrade from BT to ee by a lady in one ee shop, my home broadband gone completely slow and bad. Apart from all the issues and phone calls, my ee app doesn’t pair or connect to the hub, so can’t do parental controls and other thin...

Setting Up a TP-link 5G Router

HelloI just go 5G in our area and the EE router is messing about (it was great with the old 4G) So I am trying to set up a TP-link 5 G router Archer NX200 with my EE Data Sim. The signal is strong but shows as No Internet.I have spoken to TP-link sup...

blackpet by Explorer
  • 1134 Views
  • 5 replies
  • 4 Helpful

Cannot access the XBOX game Pass

I know this has been mentioned many times but every fix I've found doesn't work. I've also called EE and that solution hasn't worked either.I've just had EE broadband installed. I've been with EE mobile for years and just switched to include broadban...

JessB1990 by Investigator
  • 277 Views
  • 9 replies
  • 6 Helpful

Re: Deceptive upselling

I have the same complaint as @Ruthwin. EE is scamming customers by signing them up for tablet contracts they didn't want or ask for.When I signed up for my new phone contract in July 2021, I was told I could have a 'free' tablet with the contract at ...