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Is it safe to purchase 'Good As New' phones during Covid-19 lockdown

Aks
Explorer

‎21-04-2020 08:13 PM

Given the lock down, is it safe to purchase a 'good as new' phone from EE considering they are returned devices? 

 

What assurances do i have that EE will not send me a contaminated phone?

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎21-04-2020 08:34 PM

Hi @Aks 

 

I don't believe COVID-19 works in the way you are thinking.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Christopher_G
EE Community Support Team

‎22-04-2020 10:44 AM

Hi @Aks

 

Welcome to the community.

 

We extensively test, clean, reset and repackage our good as new products before sending them out.

 

Chris

Aks
Explorer
In response to Christopher_G

‎22-04-2020 01:32 PM

Hi @Christopher_G 

 

Thank you for getting back to me with details around what you are currently doing, I appreciate the extra information during this uncertain time. 

 

Out of interest, do 'Good as New' phones come in their original packaging?

 

I have read on the website that all the normal extras come with the device + 12 month warranty.

 

Thanks

0 Helpful
Christopher_G
EE Community Support Team
In response to Aks

‎22-04-2020 02:14 PM

Yes, they'll be in original packaging, @Aks

 

Chris

0 Helpful