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Iphone 12 pro delivery

Raj88
Investigator
Investigator

‎12-11-2020 02:36 PM

Good afternoon all, 

Like many of you on here (from reading the posts), i placed my order on the 30.10.20 for the Iphone 12 pro 128GB (approx 10:00am) over the telephone. At the point of transaction, i was told it would be with me within 14 days(max).  I have asked several times (via the phone & online chat) as to when it would be delivered...with NO real answer! This week it is now saying expected delivery between 25th - 30th November 20. If that’s the case, it will be an entire month before i get my “new” phone... Any help, would be greatly appreciated 🙂 thank you..

16 REPLIES 16
Christopher_G
EE Community Support Team
In response to Raj88

‎12-11-2020 05:53 PM

There wasn't a change that affected you, @DansH.

 

You should have been advised 21 days from the point that you ordered, not 14 days. I'm sorry if you weren't given the correct estimated timescale.

 

I completely understand that it's frustrating. We're working hard to get your phone to you as soon as possible.

 

Thank you for being so patient.

 

Chris

0 Helpful
alexandristi
Visitor
In response to DansH

‎12-11-2020 07:54 PM

I did the same, 31 i placed the order but nothing comes until today, when i call them, so that they can tell me that that color isn t on stock anymore, that s why i dont get any confirmation or smth.. :)) anyway i sort it out.

elfed1
Explorer
In response to alexandristi

‎12-11-2020 08:02 PM

I ordered a iPhone 12 pro on the 19 of October was told would take maximum of 14 days when 14 days where up they said another maximum of another 7 days witch is tomorrow. As of today they have said another 7 days.

elfed1
Explorer
In response to elfed1

‎12-11-2020 08:03 PM

Which is now 28 days waiting 

Charliemurdo
Contributor
Contributor
In response to elfed1

‎12-11-2020 08:11 PM

I was the same, had ordered the iPhone 12 pro blue on 28th october, kept getting pushed back, so on 6th nov changed my order to iPhone 12 pro Max, (which I wanted anyway) arrives tomorrow!

Reaper89
Contributor
Contributor
In response to Christopher_G

‎14-11-2020 11:03 AM

@Christopher_G I made this same order of a iPhone 12 pro 256GB Pacific Blue in my local store on the 25/10/20. Tomorrow will be 21 days ive been waiting with no updates. I was also told 14 days which passed a long time ago. Any news on stocks?.....

0 Helpful
Alex_S
EE Employee
In response to Reaper89

‎14-11-2020 11:05 AM

Hi @Reaper89,

 

I have responded to your post on the other thread you have replied on.

 

 

Alex 🙂

0 Helpful