Iphone 12 pro delay

[Ellie505]

I ordered my phone a week ago and I still haven’t heard anything about when it will be delivered. I set my delivery address to my work and it’s going on lockdown in 2 days time so I’m abit frustrated on the wait 

[James_B]

Hi @Ellie505,

Welcome to the EE Community. 🙂

Which model did you order?

Thanks

James

[Ellie505]

Hi 

I ordered the iPhone 12 pro 

[James_B]

Which colour and storage size @Ellie505?

Thanks

James

[Ellie505]

Gold and 128gb

[James_B]

Hi @Ellie505,

The delivery guidance one week ago for that model was to expect dispatch within 14 days.

Thanks

James

[Ellie505]

Oh ok I wasn’t notified or I would of just purchased in store. How do I go about changing the delivery address on EE as my work address won’t be available from Thursday? 

[James_B]

Hi @Ellie505,

Our Customer Care Team will be happy to update your delivery address if you get in touch.

Thanks

James

[Ellie505]

Ok yeah I’ll try again was just having issues with which department to be forwarded to as customer services wasn’t an option when I contacted earlier

[James_B]

Let me know how you get on @Ellie505

James