Iphone 12 not delivered and I don't even know if the order has gone through ok.

marky1984
Investigator
Investigator

‎30-10-2020 10:54 AM

I ordered my iphone 12 on the 16th Oct via the upgrade feature. I had a confirmation email with an order number, but when I log on to my account it still says 'you can upgrade early' which I have already done. Has anyone else had this problem? The phone hasn't been delivered and when I try to use the order tracker it says 'sorry not information is available'.

 

 

 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎30-10-2020 11:18 AM

@marky1984  you need to call customer services to check to see if your order actually did go through. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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marky1984
Investigator
Investigator
In response to Chris_B

‎30-10-2020 11:19 AM

I was hoping to avoid calling, because of the busy lines. but, ift may be the only way. cheers for the help.

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