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In store order

Seannnn
Visitor

‎07-11-2021 02:11 PM

I recently “pre ordered” an iPhone 13 pro in store and was charged a £25 fee for doing so.

 

I haven’t received an email or anything confirming the pre order, and im wondering is a case of just waiting until the store have stock and they will get in touch? I thought I would at least have an email confirmation or something?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎07-11-2021 02:46 PM

Hi @Seannnn 

 

The store is a separate retail unit. You will need to contact them directly about your order or contact.

 

Thanks

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Christopher_G
EE Community Support Team

‎07-11-2021 02:55 PM

Hi @Seannnn

 

Welcome to the community and thanks for ordering. 🙂

 

Which version did you choose? Please include colour and memory size.


Also, what date did you order?


Chris

0 Helpful