IPhone 12 pro still not delivered

[vmathew24]

I ordered an  iPhone 12 pro from EE store on 22nd October  and was told it would be here around 14 days, then I got an update stating it would be delivered  around 17/11/20, still no delivery!

I try to contact the store and they said its out of stock and it will take again 3-4 weeks,  

I don't know whats going on? 

[James_B]

Hi @vmathew24,

Welcome to the EE Community. 🙂

Which colour and storage size did you order?

Thanks

James

[vmathew24]

128gb pacific Blue which was placed as a preorder back in October and till now no update, Mentioning out of stock is a generalized excuse, waiting for 2 months what a waist of valuable time and money.

[James_B]

Hi @vmathew24,

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Pacific Blue on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

If you'd like to discuss your options, please give us a call on 150. We might be able to find an alternative iPhone model readily available. 

James

[vmathew24]

Hi @James_B 

Thanks for the below detailsdeatils

I am still waiting for my order, I can see that 256GB is available with in 7days. Is it possible to change 128 to 256.  Also please note that I don't have an  EE sim yet because it was also ordered through EE store back in October. so I can't contact customer service via phone.

Please let me know how you can help.

[Katie_B]

Hello @vmathew24. 

Any changes made to an order must be done via our customer service team as we do not have account access here on the community. 

Did you take your contract out as a new order or an upgrade?

Speak soon, 

Katie 🙂

[vmathew24]

Hi @Katie_B,

Its a new order.

[Katie_B]

Thanks for getting back to me @vmathew24. 

I have sent you a private message for more details. 

Katie 🙂