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I’ve just joined EE, I inserted my sim an hour ago and it’s still not activated,

Darrenefc
Explorer

‎02-06-2020 09:12 PM

 
0 Helpful
3 REPLIES 3
David
Brilliant Contributor
Brilliant Contributor

‎02-06-2020 09:19 PM - edited ‎02-06-2020 10:09 PM

@Darrenefc Where did you get your contract from ?

0 Helpful
Darrenefc
Explorer
In response to David

‎02-06-2020 09:54 PM

Hi David I ordered it on the EE website, and received it today. I sent a pac code to transfer my old number but trying to register it’s not recognising my old number or the number on the sim pack.

 

regards Darren 

0 Helpful
David
Brilliant Contributor
Brilliant Contributor
In response to Darrenefc

‎02-06-2020 10:09 PM

Hi @Darrenefc 

 

Welcome to the EE Community,

 

If you call freephone 0800 317 720 from 8AM a customer service advisor will be able to look into your account to see why your sim aint working.

 

Thanks,

 

David.

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