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I upgraded my iPhone from Apple do I need to tell you?

LAA20
Explorer

‎17-11-2020 06:32 PM

Monthly payment sim ~ account still shows old iPhone X instead of 12Pro.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎17-11-2020 07:26 PM

@LAA20  it doesn’t matter where you get the device from just put your Sim in it and use it.   If you open the My EE app whilst connected to cellular data it will take around 24 hours for it to then start showing the iPhone 12 pro

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
LAA20
Explorer
In response to Chris_B

‎17-11-2020 07:54 PM

It is a week since the upgrade and my account shows iPhone X🥸

0 Helpful