I cant see anywhere to top up pay as you go phone

Frances8
Explorer

‎31-10-2021 09:08 PM

I've checked the website, however when I click on a pay as you go. the first thing that appears is how to leave ee, no information about topping up.

 

also, the subscription says prepay (which i don't understand).

 

Please let me know how to top up online, my mobile number is quoted on the account

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎31-10-2021 09:13 PM

@Frances8  It’s amazing when you know how to use Google you’ll find all sort of information like. 

 

HOW TO TOP-UP YOUR PAY AS YOU GO PHONE 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Frances8
Explorer
In response to Chris_B

‎31-10-2021 09:17 PM

I agree but when you have tried everything that google says and you ee account wont give you the option to top up then its not that easy.

0 Helpful
Northerner
EE Community Star
EE Community Star

‎31-10-2021 10:05 PM

Hi @Frances8 

 

Have you logged into your EE account online or downloaded the EE app? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎31-10-2021 10:10 PM - edited ‎31-10-2021 10:12 PM

Try using Fast Top Up online with a UK bank card. 

 

How long you've had that SIM?

 

"Prepay" is the same as PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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