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31-10-2021 09:08 PM
I've checked the website, however when I click on a pay as you go. the first thing that appears is how to leave ee, no information about topping up.
also, the subscription says prepay (which i don't understand).
Please let me know how to top up online, my mobile number is quoted on the account
31-10-2021 09:13 PM
@Frances8 It’s amazing when you know how to use Google you’ll find all sort of information like.
HOW TO TOP-UP YOUR PAY AS YOU GO PHONE
31-10-2021 09:17 PM
I agree but when you have tried everything that google says and you ee account wont give you the option to top up then its not that easy.
31-10-2021 10:05 PM
Hi @Frances8
Have you logged into your EE account online or downloaded the EE app?
Thanks
31-10-2021 10:10 PM - edited 31-10-2021 10:12 PM
Try using Fast Top Up online with a UK bank card.
How long you've had that SIM?
"Prepay" is the same as PAYG.