I can’t view or download my broadband bills on iPad or iPhone

AJP4
Investigator
Investigator

‎06-09-2021 06:33 PM

I’m starting a new topic as it’s now 2021 and the bills have been reformatted. 

I cannot click on anything in Safari or Chrome and I can’t view or open any broadband bill.

 

Can you help?

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎06-09-2021 09:59 PM

@AJP4  It doesn’t work with Firefox also.   Can you try on a none Apple device?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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AJP4
Investigator
Investigator
In response to Chris_B

‎07-09-2021 08:13 AM - edited ‎07-09-2021 08:22 AM

I’m 100% Apple, so I can’t.

That’s disappointing - I will have to ask EE for paper bills until they sort it out, because I need them for my accounts.  @Leanne_T can you help me with this?

 

 

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Leanne_T
EE Community Support Team
In response to AJP4

‎07-09-2021 08:45 AM

Hi there @AJP4

 

Thanks for coming to the community. 

 

If you get in touch with our Broadband Care team they will get this looked into for you and help you set up paper bills if needed 🙂

 

Leanne.

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TUC111
Investigator
Investigator
In response to Leanne_T

‎19-11-2021 06:19 PM

I'm having the same problem. An offer to set up paper bills is not the answer EE. Being able to read bills on an IPad is very basic technology. Why not just fix it! 

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Chris_B
EE Community Star
EE Community Star
In response to TUC111

‎19-11-2021 07:26 PM - edited ‎19-11-2021 07:29 PM

@TUC111   The fact that a PDF is not working on iOS is not a simple fix especially when PDFs do work on iOS, it’s not a simple fix as you seem to think it is.   And seeing as it’s only BB that’s not working as mobile billing does.     

 Have you tried using desktop mode ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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