cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

I PHONE CANNOT CONNECT TO WIFI

ALOIS
Investigator
Investigator

I purchased a good as new Iphone 6s from EE 3 months ago. Last week it would search for but not connect to wifi even though pc, wifes Iphone and tablet were all connected via the same router. Still will not connect even though I have gone through everything recommended to rectify this online.  i.e. Toggle wifi off and on, restart, forget network, turn off airplane mode,  restart router,  etc, etc,  Still not working, cannot access social media, you tube videos, etc.  Yesterday I put it into our local phone tech shop.  Is there a problem with an internal aerial in the phone?  should I be experiencing this with an albeit old phone but only 3 months old sold by EE?

11 REPLIES 11
Katie_B
EE Community Support Team

Hi @ALOIS

 

The warranty of your device with Apple lasts 12 months. 

 

I would recommend speaking with our technical care team or speaking directly with Apple to find all your options.

 

Katie 🙂

Thanks, I will.

Regards,

 

Graham.