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I PHONE CANNOT CONNECT TO WIFI

ALOIS
Investigator
Investigator

‎02-09-2020 09:41 AM

I purchased a good as new Iphone 6s from EE 3 months ago. Last week it would search for but not connect to wifi even though pc, wifes Iphone and tablet were all connected via the same router. Still will not connect even though I have gone through everything recommended to rectify this online.  i.e. Toggle wifi off and on, restart, forget network, turn off airplane mode,  restart router,  etc, etc,  Still not working, cannot access social media, you tube videos, etc.  Yesterday I put it into our local phone tech shop.  Is there a problem with an internal aerial in the phone?  should I be experiencing this with an albeit old phone but only 3 months old sold by EE?

0 Helpful
11 REPLIES 11
Katie_B
EE Community Support Team

‎02-09-2020 12:35 PM

Hello @ALOIS. 

 

Thanks for coming to the community. 

 

I am sorry to hear this is happening to your new phone.

 

Have you tried connecting to another router to see if this is successful?

 

Speak soon, 

 

Katie.

0 Helpful
ALOIS
Investigator
Investigator
In response to Katie_B

‎02-09-2020 06:29 PM

Hi Katy,

 

We tried the router at the phone shop but it wouldnt connect to that either.

 

Thanks for your help.

 

Alois.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to ALOIS

‎03-09-2020 09:19 AM

Hi @ALOIS,

 

What happens when you try to connect to WiFi?

 

Thanks

 

James

0 Helpful
ALOIS
Investigator
Investigator
In response to James_B

‎03-09-2020 03:55 PM

The wheel, top left hand corner next to 4G just keeps endlessly searching.

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Christopher_G
EE Community Support Team
In response to ALOIS

‎03-09-2020 05:47 PM

I know you've mentioned that you've tried a few things already, @ALOIS.

 

Have you tried resetting the networks settings?

 

Tap Settings > General > Reset > Reset Network Settings > Follow prompts.

 

Thanks


Chris

0 Helpful
ALOIS
Investigator
Investigator
In response to Christopher_G

‎04-09-2020 05:28 PM

Hi Chris,

I have tried resetting the network but still no joy.

 

Guy at the phone shop says that I need the wifi chip replaced.

 

Regards,

 

Graham.

0 Helpful
Christopher_G
EE Community Support Team
In response to ALOIS

‎04-09-2020 05:41 PM

Was it the EE shop, @ALOIS? Or an Apple Shop?

 

May be worth speaking to our Tech Gurus to run through your options.


Chris

0 Helpful
ALOIS
Investigator
Investigator
In response to Christopher_G

‎04-09-2020 06:47 PM

Neither,  It is our local phone repair shop as I cannot get to a main town.

0 Helpful
ALOIS
Investigator
Investigator
In response to ALOIS

‎12-09-2020 12:05 AM

I have now had to purchase another mobile as the one purchased from EE on 6th of June, 3 months ago, is unusable and requires repair.  It will not connect to wifi ,  local phone shop says that it requires a replacement wifi chip.  Surely it is covered by some sort of warranty?

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