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Huawei p30 free watch

Sarah152410
Explorer

‎22-06-2020 12:21 AM

I received my new Huawei p30 on the 5th June 2020, only went with this brand of phone for the watch, come to claim it with Huawei and its asking for an invoice, I don't remember seeing one and if I did get one I can't find it. I can get hold of anyone due to this covid 19 thing which means there's no one to handle my call or help me with this situation. I just need a copy of invoice before I run out of time to claim please can someone accuse. 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎22-06-2020 07:21 AM

@Sarah152410   Customer services will take you call you just need to be patient when calling and not hang up as soon as you hear the recorded message about Covid-19. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Sarah152410
Explorer
In response to Chris_B

‎22-06-2020 08:20 AM

I spoke to customer services the other day, they were not helpful and they said they couldn't provide me with an invoice. If that's the case, I don't want the phone, I usually use Samsung and only went to Huawei for the watch

0 Helpful
Christopher_G
EE Community Support Team
In response to Sarah152410

‎22-06-2020 11:19 AM

Hi @Sarah152410

 

Welcome to the community.

 

Is it a Huawei P30 or P30 New Edition Pro that you ordered?

 

Chris

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