Huawei Mate 40 Pro Firmware

Neosegauk · ‎12-12-2020

Hi Guys, got my Huawei Mate 40 Pro on EE. Loving it so far but noticed something weird. It has a custom firmware. I thought the handset was unlocked? I previously had a Samsung Galaxy S10 Plus on EE that was sim free and the sales agent told me this would be the same and would get the firmware from the manufacturer, not EE.

Does this mean its locked down to EE and I will only get firmware updates from them? Hope that's not the case and it was not miss sold to me.

Northerner · ‎12-12-2020

Hi @Neosegauk

It your device has EE branded firmware installed then updates will be delivered once any update is approved from EE.

SIM free firmware doesn't have this barrier with software straight from the manufacturer.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Neosegauk · ‎12-12-2020

So what's weird is it is sim free. I've tried my misses sim card in and she's with 3. It works. So what's with the weird custom software from ee on my phone