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How long does the EE shop keep my phone before returning it?

WilliamOsirian
Investigator
Investigator

‎12-10-2019 05:19 PM

Hi guys, just wondering how long does EE shops keep phones you have ordered online before returning it? I ask this as it will be another few days before I can pick it up due to certain reasons, do they keep the phone for a while or do they return it after a few days.

 

i think my phone arrived at the shop on Friday, so I am wondering if it is ok if I can pick it up on Monday? Would they still have it for me then?

 

tried calling them of course but no one answered and I left a message but I am worried they won’t get it. Can someone let me know about this ASAP. Thank you!

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎13-10-2019 09:51 AM

Hi @WilliamOsirian.

 

The store will usually hold the phone for around seven days before sending it back to the warehouse, so don't worry if you can't pick it up straight away 🙂

 

Jon

0 Helpful