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How do I get a Nano SIM as old and new phone SIm are different

Fullenglish
Investigator
Investigator

‎09-06-2020 11:00 AM

I have just received my new phone on upgrade but there is no SIM. The old phone SIM is a Micro whereas the new phone needs a Nano, how do I get a SIM with the same old number

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎09-06-2020 01:19 PM

Can you not push out a nano-sized SIM from the old micro SIM? Otherwise Order a replacement SIM for £1.50 or phone CS for one.

 

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Jon_K
Former EE Employee

‎09-06-2020 01:23 PM

Hi @Fullenglish.

 

The SIM should be in a separate envelope.

 

If it's not, you can order on online, or speak with our Customer Care team.

 

Jon

0 Helpful
Fullenglish
Investigator
Investigator
In response to Jon_K

‎09-06-2020 02:32 PM

Thanks Jon, had to speak with EE but all sorted
0 Helpful
Jon_K
Former EE Employee
In response to Fullenglish

‎09-06-2020 02:36 PM

Thanks for letting us know, @Fullenglish 🙂

0 Helpful