I've been waiting for a new SIM card for nearly two weeks. When I phone up EE they are asking me for a Customer Service password. I have no idea what this is and if I originally made one I don't remember. I finally spoke to someone today and even though I could verify my bank account number and my postcode they still were unable to help me. They told me I'd have to create a new password by phoning EE through my EE App. I've looked everywhere on the App but can't see how to do this. Does anyone have any advice?
Very frustrating because I have an email and a tracking number confirming my order, but apparently the order cannot be tracked when I try to do this. They are even refusing to take the tracking number.
This seems a very odd and convoluted way of trying to help a customer. Even go as far as saying impossible.
