Home broadband live date and time passed

[andykvideo]

I upgraded to 900mg, installer finished the job, called EE to test before he left, was told it will go live by 23:59 that day, since with no luck.

[XRaySpeX]

Call CS & chase it.

If that was yesterday, it could still go live early this AM.

[Leanne_T]

Morning @andykvideo

Thanks for coming to the community. 

If your broadband is not live this morning, please give us a call on 0800 079 8586. Our Broadband Care team will be happy to get this looked into for you.

Thanks 🙂

Leanne.

[andykvideo]

Well, Calling has achieved nothing as of yet, this will count toward day 1 of the 3 dyas below the minimum speed, so if not sorted, contract void?

[Leanne_T]

Hi @andykvideo

What did the team advise when you spoke to them? 

Thanks 🙂

Leanne. 

[andykvideo]

So after a few calls, nobody getting back to me so I had to keep calling myself, an engineer is coming out from Openzone this Friday. So not only have I wasted my time off, I also got to book another day off to be here for that!! Needless to say, not very happy with the service I have received, after years of being with EE Mobile and home broadband, I feel I've been fobbed off by 1 or 2 of your call agents.

[Leanne_T]

I am very sorry to hear this has happened @andykvideo

I hope the engineer gets you up and running on Friday.

Let me know how the visit goes and if you need any further help. 

Leanne.

[andykvideo]

After my Older broadband disconnected last night, I yet again had to call, only to be told that the engineer may not come Friday after booking the another day off!! Considering a lot of things in this house relies on the internet, the 4G signal is rubbish, Our heating, Sky Q Multiroom is now useless. Now I possibly wont have any internet whatsoever. This is disgusting and I am going to cancel my home broadband with EE, not only for the switch over nightmare, but some of your help staff have been rude, liars and rubbish!! This morning I received a 4Gee device, which is great if we had a decent 4G signal. I am receiving a call from a manager this morning, if no call or my internet is not on by Friday morning, consider my custom gone!

[Leanne_T]

Hi @andykvideo

I am very sorry to hear this.

Please let me know what happens after the call this morning. 

Thanks. 

Leanne.

[XRaySpeX]

I had my BB down for 2 weeks in Jan. when my line was inadvertently slammed by EE. I already had an EE mobile router & EE gave me loads of free data for it. The speeds and reliability of the mobile BB here was awful but we managed. It was bearable!