Sorry to hear this as I know it’s infuriating when you know it can be solved.
interestingly enough, based on your comment , mine was purchased with EE. Whether it made any difference I don’t know.
what I will say is THERE IS A KNOWN SOLUTION. Mine is working now however the really poor show is the fact it took me five or so phone calls and also the calls I received from EE on top of that to ‘check’ the status of my issue. Plus messages here.
it came across to me that’s it just pot luck whether you get through to someone on the phone who is willing to transfer your issue up the Levels of Knowledge and tech support. This isn’t supposed to be rude but the first call handlers you get to simply do not know the way to fix it, they have to escalate your case. Twice I spoke to someone who was evidently aware of what the problem was and took the relevant details about my phone and watch and then a day or two later phoned me back to relink my data plan and it was working in minutes.
keep on at them, tell them you’ve done all the normal things (unpair, re pair, turn off WiFi on both devices then try to connect data plan, updated software on both devices) as that’s what the first level call handlers will simply suggest.
make sure you get a complaint ticket number too as that’s only way I got call backs to check on things. Plus a refund of costs to cover time when I couldn’t use the device despite paying for a plan.
the final person who helped me said EE know of the issue, don’t know why it happens, but know how to fix it. Don’t know why random people have to be so persistent to get it sorted.
