Community Activity

Sport HD channels not working

I was recently migrated over from BT to EE for broadband and TV, and my migrated package included 'Big Sport' (nowTV sports channels + BT/tnt sports) as well as the HD upgrade.However, my sports HD channels on the provided ee TV box simply do not wor...

WiFi Boost

Hi, I also have this issue. I have gotten a new plan from we and there is a WiFi boost add on in my plan, but checking the WiFi booster map and coming close to a WiFi booster does not automatically connect like it is supposed to. I am also wondering ...

Tb78 by Visitor
  • 32 Views
  • 1 replies
  • 0 Helpful

Can't receive texts.

So I have a pay as go pack sim £20 per month. Had it for about 2 years or so. Just this last week or so I have been unable to receive text messages, however I think I can from EE network as I can get responses from 150 and 2fa. I can send texts to ot...

Azlan808 by Investigator
  • 51 Views
  • 5 replies
  • 0 Helpful

Direct debit.

Join EE IN JANIARY FROM BT, MISTAKE!no trouble with BT DD FOR YEARS and now every month Ee have failed to collect even though I went to the EE to set it up.Now abroad and struggling to paid due to web site saying not available all the time.i see they...

Disputing a 'charge to bill'

Question: I've just came off the phone to a guide who advised it's not possible for EE to dispute a transaction with Apple and that I need to go back to Apple, is this correct?My Apple One subscription is billed to my EE account, which has been fine ...

jon_1103 by Established Contributor
  • 438 Views
  • 5 replies
  • 1 Helpful

Resolved! Wrong email address on my EE account

When I went onto fibre, EE misspelt my email address.  It means I have not been able to view my bills since last November.   I've rung EE several times but they seem unable to fix it.   The last time I rang, the battery ran out on my phone so I was c...

Ray-Carol by Investigator
  • 365 Views
  • 9 replies
  • 6 Helpful

Apple tv

Good evening can someone help me out The other day I upgraded my SIM and got free Apple TV which was on offer I've followed all the instructions but even signed in it keeps coming up with free trial then subscription getting a bit frustrated now won'...

"EE Perks" discount code not being accepted?

Hi,I am trying to get a new SIM only contract with an EE Perks discount code (via my work). However none of the SIM only plans accept it! It just says:Code entered is not applicable with this data plan. Please beware that certain codes aren't applica...

martin2345uk by Established Contributor
  • 1053 Views
  • 14 replies
  • 0 Helpful

Converting physical sim to esim.

Hi, I want to convert my physical sim to an esim, but I can’t find any option on how to order an esim on the app, would really appreciate if anyone could help me out. I’m currently on a contract so yes I’m eligible to get an eSim. 

aan by Visitor
  • 1132 Views
  • 7 replies
  • 1 Helpful