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Getting serial number and IMEI of old handset

Swanbomax
Visitor

‎05-10-2021 11:09 PM

I am having issues getting into my Samsung Account due to a frustrating two step authentication. It's trying to text an old number. To try and change that number I need to provide the serial number and IMEI number of an old Samsung device? Same issue, I no longer have that phone/number! Unfortunately I cannot find the old box or anything to help either.

 

Is there anyway EE can provide that information as Samsung are proving very unhelpful?

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1 REPLY 1
Leanne_T
EE Community Support Team

‎06-10-2021 08:39 AM

Hi @Swanbomax

 

Thanks for coming to the community. 

 

If you get in touch with our Mobile Care team by calling 150. The team will certainly get this looked info for you, and let you know if they have this information for Samsung. 

 

Thanks 🙂

 

Leanne.

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