The EE Community

EE Full Fibre Busiest Home Package

Hi All, We have just moved to an area that is served by EE/BT. We took out the Busiest Home package, 1.6GBPS, guaranteed 1.3GBPS .I am having an issue whereby the fastest speed I am seeing through various speed tests is around 700MBPS. Wired is no di...

I can’t make calls from abroad

I’m stuck in a loop. I can’t make calls to the UK from abroad (Spain) - I get the message “calls to this number are not permitted from this phone”. If I try to text 150 for help I get message undeliverable. There is no option to email EE for help.  I...

Unable to make calls abroad with full works plan

I have a full works plan but have been unable to make outgoing calls in Australia (included in zone 1 roaming). I have data, have been able to send and receive texts, search online using data but when attempting to call 150 or any other calls, there ...

My Roaming Pass ROW zone 1 pass does not work in Australia

I have roaming set up.

Being added to an A/C as a 3rd party contact via call with Customer Services

Good Afternoon, Just seeking clarity on something - My father is the account holder and bill payer - however I am the primary user of the internet in our house. I did some research on these forums and found that it's possible for an account holder to...

I need two step verification

What is the email address you have to send it to as I’m struggling to get my credit for leaving sky on my broadband account I’ve even took 3 an extra 3 additional mobile lines with them but they seem to not to have credited my account with the proof ...

4G/5G Network Bands

Hello,I will be purchasing a Vivo x200 Ultra which runs on a Chinese ROM with Google services and am looking to switch to EE Sim only shortly. Can anyone confirm if the phone will work on EE with the confirmed network band support below:4G: TD-LTE : ...

Same here, and when I call, get told I'm getting a message and to hang up, can't I just speak to someone to tell me where my order is!  Annoying!

Outrages roaming charges dialing 222 on Full Works plan

I recently signed up for a Full Works plan with unlimited international roaming in Zone 1 areas, which include the US where I am currently located. I chose this plan after a protracted online chat with an agent who advised me what to select to fit my...