Galaxy Note 20 Ultra 5G - Trade In

[Mblessing89]

I've upgraded my phone to the new Note 20 Ultra 5G. As part of the deal, I've got to trade my phone in. When speaking to the customer service agent, he read out the T&C's and it stated I had 14 days to return my device, once the new device arrives. I clarified this twice with the agent over the phone yesterday.

However, I've just received an email confirmation, stating that I must return my device by the 22nd August. One day after I should have received my device. Is this correct?

[Katie_B]

Hello @Mblessing89. 

Thanks for coming to the community. 

I would recommend going from the email confirmation you have received. 

If you wish to have this checked, please give us a call. 

Katie 🙂

[Mblessing89]

Hardly seems fair? A day to return an item, when I was told 2 weeks

[Katie_B]

Hi @Mblessing89. 

My apologies I was unaware this was for a pre-order. 

I have sent you a private message, please take a look and get back to me. 

Katie 🙂