Free television

[Mikebacon]

I received my new phone today but I have no idea when my free tv will turn up. Will I get a email or txt.

Thanks

[Jon_K]

Hi @Mikebacon.

Welcome to the community.

When you take out an eligible plan, your gift will be delivered within 15-45 days of receiving the phone.

Jon

[Alex128xd]

Hi @Jon_K 

im also just curious on when the television will arrive, been a month now and understand the festive period doesn't help however I would have expected and email or text or anything so show some recognition that i've chosen an eligible plan and the tv will dispatch within a certain timeframe etc.

so far ive received nothing

thanks

Alex

[Christopher_G]

Did you receive a text message a few days after you received your phone, @Alex128xd?

Chris

[Alex128xd]

Hi Chris
I have received nothing at all, no text no email..

[Christopher_G]

OK thanks @Alex128xd

I'd suggest speaking to our Mobile Care team so that they can check your eligibility and contact the team involved with sending them out.

Let us know how you get on.

Chris

[Alex128xd]

Hi Chris
.I've now done this and waiting feedback.

[Katie_B]

Thanks for letting us know @Alex128xd. 

Please keep us updated with your progress, 

Katie 🙂