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Free gift

Craigat
Investigator
Investigator

‎11-12-2020 02:30 PM

I had a text Monday saying my gift being processed but since then nothing. How long usely after dose it take?

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎11-12-2020 04:06 PM

Hi @Craigat

 

Thanks for coming to the community.

 

How long ago did you place your order?

 

Do you have the DPD app to check for any delivery?

 

Thanks 🙂

 

Leanne.

Craigat
Investigator
Investigator
In response to Leanne_T

‎11-12-2020 04:15 PM

Not got number yet just had text saying being processed. Been over 14 days.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Craigat

‎11-12-2020 04:46 PM

Hi @Craigat,

 

You'll receive your free gift within 25 days of receiving your phone. You'll receive a text message from DPD with tracking details as soon as your delivery slot is confirmed.

 

If its been more than 25 days since your received your phone, please get in touch with Customer Care so we can chase it up for you.

 

Thanks

 

James

Craigat
Investigator
Investigator
In response to James_B

‎11-12-2020 04:47 PM

Thank you

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Craigat

‎11-12-2020 04:53 PM

No problem @Craigat 🙂

 

James

0 Helpful