Free accessories

[ILoveRats333]

How do I claim my free One Minute Premium Accessories bundle worth £39.99 because I purchased the full insurance package on my Pre Order of Samsung Galaxy Note 20 Ultra. Does anyone know how I do this. 

[Christopher_G]

Hi @ILoveRats333

Welcome to the community and thanks for ordering with us. 🙂

Did you get a voucher delivered with your phone? Or receive a text message with a link to the Kondor website?

Chris

[ILoveRats333]

Hi Chris

No I had a look in the bag my phone was delivered in and was no voucher in there and also got no text. 

[Christopher_G]

Sorry to hear that, @ILoveRats333

Our Mobile Care team will be able to check the notes on your account and order a bundle for you. I recommend getting in touch with them when you can.

Let us know how you get on.

Chris

[ILoveRats333]

Thanks, can I do that via chat as I can't find the right option. Do you have a link I could use to get there please. 

[Christopher_G]

Try clicking the get in touch link and click 'let's chat', @ILoveRats333.

Chris

[Chris_B]

@ILoveRats333   The accessories should’ve been included with the device if they were in stock you will need to speak to customer services about this to get this resolved.