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Free Tv with goggle pixel

Geraldine4
Explorer

‎21-12-2020 03:55 PM

Hi, how can I check if my free tv is on its way.  I've waited the 15 to 25 day from purchase but have had no correspondence 

0 Helpful
3 REPLIES 3
NYRBrian
Established Contributor
Established Contributor

‎21-12-2020 04:05 PM

Welcome to the never ending list of people in the same boat.

 

Basically, to my knowledge the process is this:-

 

  1. Receive an SMS within 5 days of purchase to confirm eligibility for the TV
  2. within 15-25 days receive another SMS to confirm that your TV is being processed
  3. SMS from DPD to confirm delivery

Have you received any of these? If not get onto CS asap to chase it up

0 Helpful
Geraldine4
Explorer
In response to NYRBrian

‎21-12-2020 05:11 PM

Thanks for the reply.

No not had any of the above

NYRBrian
Established Contributor
Established Contributor
In response to Geraldine4

‎21-12-2020 05:15 PM - edited ‎21-12-2020 05:16 PM

@Geraldine4 get onto CS asap, ask them to check the account notes specifically within the 5 days from when you took the phone out for a system triggered message that confirms your eligibility. If they find one, then fine you'll get your TV eventually. If not there's something wrong somewhere that needs chasing up.