The EE Community

We can't load this right now

I have had EE mobile for some years and there was never a problem logging in.  Since migrating from BT Broadband to EE broadband the app no longer works; I get a message 'Sorry there seems to be a problem'.  I have uninstalled the app and reloaded it...

Cant send messages to short code numbers

I am unable to send messages to any shortcode numbers including 150. I can not see any reason why in my settings. Any idea on what could be causing it? 

EE sim plan

When I try to top up my sim plan, there is a pop-up ad about the £10 for 20GB plan promotion. However, once I click the ad, it shows “internal server error”. I am wondering if the deal is already cancelled. If so, please remove the ad. If not, please...

Order

Ordered a phone on the 25/6/2025 took upfront cost from my bank but haven't had any confirmation or emails too when I'm getting the order 

Home page has new symbol says welcome to EE ?

Today I have the EE on closed page when open phone as normal now I have a shamble on home page which says welcome to EE I have been with EE for years many so why ? And how to remove if I click it it won’t allow me to remove permission to stop notific...

Delivery Dispute and Helpless.

I am a loyal customer of EE and have been for some time. I ordered an addition line to my account with the device IPhone 14 pro. It was on back order and I was told, I’ll get an email when it’s out for delivery.on the 27th of October, DPD sent me a t...

EE smart wifi plus flashing blue continuously. Picture freezes

Network Service Status page is down?

I got a text from EE last Tuesday to say that there were problems with our local mast. Three days later we still have zero mobile signal at home.  More frustratingly, the network service status checker at https://ee.co.uk/help/service-status  has bee...