Community Activity

Pixel 10 Pro XL still awaiting confirmation

So ordered last week over the phone and received confirmation. Expected delivery today (so took the day off work), however the order is still stuck on Awaiting Confirmation suggesting I may not even get it this week?256GB Porcelain which seems to be ...

Dsear by Investigator
  • 92 Views
  • 7 replies
  • 1 Helpful

Home delivery, store address.

I’ve ordered an Apple Watch and selected home delivery, all the order confirmations show that it is for home delivery, but the delivery address appears to be my local EE store. I can’t speak to anyone about this, I can’t cancel the order or amend the...

EDW0300 by Visitor
  • 13 Views
  • 1 replies
  • 0 Helpful

Adding EE broadband as a new mobile customer

Hi,Planning to get both new broadband and mobile, I switched my mobile contract to EE yesterday without realising that if I’d done broadband first, then I could have got a really good discount on my mobile contract if I’d combined the two. Is there a...

Unsupported Protocol

Hi all,Just moved to EE from BT Mobile. I use one site a lot, which the Camra site (Camra.org.uk and whatpub.com) to score my real ales and check out nearby pubs. All of a sudden, when fine under BT, it is blocked with EE due to this unsupported prot...

Re: Sim not received. No order information

Ordered new sim card 22nd August, have Xbox order number and message saying i will be notified when despatched. Since then, nothing, and customer services is absolutely no use whatsoever. All I want to know is has it been despatched, or is there an i...

ChrisW59 by Explorer
  • 29 Views
  • 4 replies
  • 0 Helpful

No updates on phone order

I ordered a iphone 16 pro max 256gb on a pay monthly contract on the 18th of August. It's been 4 days but there has been no other updates except the confirmation email on the day of the order. I also paid £60 upfront which was taken from my bank acco...

RifatJ by Explorer
  • 112 Views
  • 3 replies
  • 0 Helpful

Unlock code to use anotyer SIM in an old device

So I've looked at previous chats and it seems to be a common issue. I used my IMEI to get my unlock code, great.Received an email that jist shows me how to get the IMEI unlock code, which I have.I'm trying to unlock my device to use another network S...

Sami82 by Explorer
  • 64 Views
  • 11 replies
  • 1 Helpful