The EE Community

Migrating from BT to EE

Good morning, I am Mike,While speaking with EE mobile on Monday about contract pricing,I was convinced that I should move my broadband package, whichstarted while on the phone, after all the form filling etc., I was toldthat I didn't have to do anyth...

Being added to an A/C as a 3rd party contact via call with Customer Services

Good Afternoon, Just seeking clarity on something - My father is the account holder and bill payer - however I am the primary user of the internet in our house. I did some research on these forums and found that it's possible for an account holder to...

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

the EE  App . I issue with the EE app I have Accessibility issue  with my condition. I can’t read or spell very well and just wondering if this EE mobile board band app can support. Apple.  Accessibility Access so I can access. Speak Screen  an. Spea...

Unusable phone and PS5 con

I wonder if anybody else has had similar. I switched to EE after 16 years with O2. Went for a sale pitch honour magic fold phone(do not get) after3 months started having problems tried to report it but no reply, I then started getting lines across th...

Hi Ali, having the same issue here. I have the full works plan, have arrived in Australia for the first time and cannot seem to make outgoing calls.Mobile data works fine, I can still receive and send texts, I have 4 bars of 4G/5G, but when I attempt...

Smart hub

EE diagnosed hub fault as I had no internet connection hard wired or wifi. Have a smart hybrid but does not help as will not connect to hub. Awaiting delivery of new hub.

I desperately need help with activating a new pre paid sim please🙏

I have bought an EE 120gb data sim for my rut950 4g router. I have put the sim into the router but nothing is happening. I can't put the sim into my phone as it is a different size. Please help as I have read that the sim will need to be activated by...