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16-06-2020 06:00 PM
My Iphone screen keeps freezing, I cannot find live chat and I am not allowed to talk to any advisors on the telephone, what should I do?
16-06-2020 06:04 PM
Hi @Nealec1
You are allowed to talk to advisers on the phone.
You're being discouraged from doing so, if your query can be resolved in another way.
Are you on PAYG or PAYM? How old is your phone and which model is it? When you say it keeps freezing, what have you tried so far?
