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Facebook newsfeed won’t load on iPhone

Donna03
Investigator
Investigator

‎14-01-2021 04:40 PM

Hi, I have a new iPhone 11 and the Facebook news feed won’t load on the app  only a few posts. Tried various things still isn’t working. 

0 Helpful
9 REPLIES 9
James_B
EE Community Manager
EE Community Manager

‎14-01-2021 06:56 PM

Hi @Donna03,

 

Welcome to the EE Community. 🙂

 

Are your other apps updating as they should?

 

Thanks

 

James

0 Helpful
Donna03
Investigator
Investigator
In response to James_B

‎14-01-2021 07:00 PM

Hi James, 

 

yes all other app working fine. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Donna03

‎14-01-2021 07:05 PM

Hi @Donna03,

 

Have you checked to see if there are any updates available for the Facebook app?

 

James

0 Helpful
Donna03
Investigator
Investigator
In response to James_B

‎14-01-2021 07:07 PM

Yep Iv checked no updates, Iv deleted and re installed the app. Re - set my WIFI and tried on mobile data. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎15-01-2021 12:51 AM

@Donna03 : See Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Donna03
Investigator
Investigator
In response to XRaySpeX

‎15-01-2021 08:59 AM

Hi, thanks I just tired that still no luck. It only loads some of the news feed said page is not available  at the moment. 

0 Helpful
Katie_B
EE Community Support Team

‎15-01-2021 09:12 AM

Hi @Donna03. 

 

Are you able to log in OK via Safari?

 

Katie 🙂

0 Helpful
Donna03
Investigator
Investigator
In response to Katie_B

‎15-01-2021 09:20 AM

Hi, yes when i login via safari I see a few posts then it says page cannot be loaded at the moment same as the app 

0 Helpful
Katie_B
EE Community Support Team
In response to Donna03

‎15-01-2021 09:23 AM

Hi @Donna03. 

 

Thanks for trying. 

 

Is this the same if you log in via a Computer or Laptop or on any other device?

 

Katie.

 

 

0 Helpful