Extra charges appearing then disappearing on My EE?

[Libertad74]

Hello everyone,

I'm experiencing something really strange and worrying on the My EE app. 

This morning, when logging into My EE, I noticed I had an extra charge of £3-something. I closed the app, re-opened it, and the charge had disappeared. All day it's been sat at 'no extra charges', but I've just had another look and I have an extra charge of £1.00. Again, I've refreshed the app and it's disappeared.

Could anyone assist please? I'm worried I'm going to have a big charge on my next bill for a reason I don't know about.

Thanks in advance. 

[Katie_B]

Thanks for checking @LadyMacbeth. 

I completely understand. 

Do you have multiple lines on your account?

Katie.

[LadyMacbeth]

No. Just one.

[Leanne_T]

Thanks @LadyMacbeth

If you select Current Usage within your My EE app, do you have any extra charges showing on your next month's bill?

Speak soon 🙂

Leanne.

[LadyMacbeth]

Hi Leanne

No extra charges showing on my bill for next month.

So I am re-assured that these flashes are just a blip in the app.

[Leanne_T]

Hi @LadyMacbeth

Thanks for checking this for me.

If you would like to get this looked into, please give our Mobile Care team a call and they will be happy to check your account.

Let me know if you need anything further 🙂

Leanne.

[willyjoboyle]

Hi this happend to me today . Dec 2021. Extra charges of some £97 appeared for a couple of hours. And I just checked now and they are gone. Seems there is a glitch that has not been fixed for over 2 years. Its very unsettling!