Emergency Calls only

[Keithlee]

I am having some issue with my sim card, no service apart from emergency calls only. I have tried using other phone but the same result. Also tried to live chat but couldn't find the link. Can anyone post the live chat link?

[Christopher_G]

Hi @Keithlee

Welcome to the community.

Have you checked to see if there are any network maintenance works in your area? Pop your postcode in our coverage checker and hit the 'I have a problem' button.

If there's nothing listed and you want to discuss it with our technical team, you can access our live chat through the ' let's chat' option on our get in touch help page if you're a pay monthly contract customer.

Chris

[XRaySpeX]

Are you on contract or PAYG?

[Keithlee]

Thanks. I did, network coverage seems OK. I am on PAYG.

[XRaySpeX · Accepted solution]

Sounds like it has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Keithlee]

Thanks for the info. I am on PAYG, there is no way I can make any phone call and there is no signal, that's why I need to talk to someone on live chat, this is the only way for me to contact them. And it seems like live chat service is no longer available.

[Keithlee]

Sounds like it, will try and use my friends phone to call them. Thanks for your help.

[XRaySpeX]

Live Chat is not available for PAYG.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.