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Elderly lady no longer able to facetime using EE MiFi box

James271
Investigator
Investigator

‎10-02-2021 10:01 AM

I have a socially isolated elderly lady who uses an iPad and EE MiFi box to facetime her daughter. It has been working well until recently but over the last 2 weeks she has been unable to do so. She is well within her usage and is able to download other things. Can anyone help. I tried 3 times to email EE for support & tried the chat to no avail, so this is the last resort. Thank you.

0 Helpful
5 REPLIES 5
Jon_K
Former EE Employee

‎10-02-2021 12:30 PM

Hi @James271.

 

Welcome to the community.

 

What happens when you try to use FaceTime?

 

Are you able to use data for other things like browsing?

 

Jon

0 Helpful
James271
Investigator
Investigator
In response to Jon_K

‎15-02-2021 02:49 PM

Hi Jon, can use data for browsing and updating iOS and apps. This is all. Digital Champion trying to Facetime her.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to James271

‎15-02-2021 03:19 PM

Hi @James271,

 

What happens when she tries to start a FaceTime call?

 

James

0 Helpful
James271
Investigator
Investigator
In response to James_B

‎22-03-2021 10:18 AM

Hi all, I managed to get the elderly lady reconnected. thanks to all - for input. Much appreciated.

0 Helpful
Leanne_T
EE Community Support Team
In response to James271

‎22-03-2021 10:25 AM

Thanks for coming back and letting us know @James271

 

Leanne 🙂

0 Helpful