Ee upgrade adding a friends and family discount when have multi line

[Emma1801]

Hi 

I have just attempted to upgrade my daughter's phone who is on my account and have a friends and family discount code but I can add it, because it's automatically adding multi line.  Can anyone help?

[Chris_B]

@Emma1801  You’ll have to call customer services about this as this is an account related issue. 

[greenteessider]

Im in the same situation trying to upgrade daughter's phone.  Did you get this sorted? @Emma1801 

[Katie_B]

Hello @greenteessider. 

Welcome to the community. 

If you are unable to remove this please give our upgrades team a call on 150. 

The team should be able to remove this for you so you can process your upgrade. 

Katie 🙂

[greenteessider]

Thank you @Katie_B .  Also upgrading my sons who also has F & F discount but this is not transferring.  Will they help with this too?  

[Katie_B]

Hi @greenteessider. 

Thanks for getting back to me. 

Are you aware if the plan you are selecting is already discounted or on offer?

If there is a current friends and family discount this should continue when upgrading. If not I would recommend speaking to either our customer care team or the employee who provided you the discount. 

Katie 🙂