Ee sent me a iphone for Japan

[Glenandem55]

I’ve just recieved my new iPhone11 on my new contract with EE and I’ve been unable to turn the annoying camera sound off, reading up and checking my model no there’s a letter J which indicates it’s meant for Japan market and they’re not allowed to turn the camera sound off.

where do I stand with my iPhone now as I don’t want a phone I can’t turn the shutter sound off?

[Leanne_T]

Hi @Glenandem55

Thanks for coming to the community. 

If you mute the sound using the Ring/Silent switch on the side of your iPhone, does this turn the camera shutter sound off? 

Speak soon 🙂

Leanne.

[Glenandem55]

Hi no unfortunately it doesn’t as it’s a model setup for Japan and basically you can’t turn the sounds off!

[Leanne_T]

Thanks @Glenandem55

In this case, please give us a call on 150 and our Mobile Care team will get this looked into for you. 

Let me know how you get on. 

Leanne.