Ee sent me a iphone for Japan

Glenandem55
Explorer

‎12-03-2021 09:48 PM

I’ve just recieved my new iPhone11 on my new contract with EE and I’ve been unable to turn the annoying camera sound off, reading up and checking my model no there’s a letter J which indicates it’s meant for Japan market and they’re not allowed to turn the camera sound off.

where do I stand with my iPhone now as I don’t want a phone I can’t turn the shutter sound off?

 

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎13-03-2021 08:13 AM - edited ‎13-03-2021 08:14 AM

Hi @Glenandem55

 

Thanks for coming to the community. 

 

If you mute the sound using the Ring/Silent switch on the side of your iPhone, does this turn the camera shutter sound off? 

 

Speak soon 🙂

 

Leanne.

 

Glenandem55
Explorer
In response to Leanne_T

‎13-03-2021 08:23 AM

Hi no unfortunately it doesn’t as it’s a model setup for Japan and basically you can’t turn the sounds off!

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Leanne_T
EE Community Support Team
In response to Glenandem55

‎13-03-2021 08:27 AM

Thanks @Glenandem55

 

In this case, please give us a call on 150 and our Mobile Care team will get this looked into for you. 

 

Let me know how you get on. 

 

Leanne. 

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