Ee Perks

[Peggers1]

I am unable to log in to my EE perks anymore. It states my password is not recognised and when requesting a new one nothing happens. Help!!!

[Leanne_T]

Hi @Peggers1

Thanks for coming to the community. 

Are you using the same email address you registered for an EE Perk account, to reset the password? 

Speak soon. 

Leanne. 

[Peggers1]

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

Yes I am. Have tried numerous times to reset the password and nothing. Was told via online chat yesterday with EE to contact the Hospital HR Dept, nothing to do with them 😞

I see numerous people have had the same problem......

[Leanne_T]

Hi @Peggers1

Have you checked with your IT department to see if the email could have been blocked from reaching you? 

Thanks 🙂

Leanne.

[Peggers1]

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

Ive got the email plus link but its not working from your side!

[Jon_K]

Hi @Peggers1.

What happens when you try to use the link in the email?

Do you get an error message?

Jon

[Peggers1]

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

It just keeps telling me it is unable to reset my password at this time

[Jon_K]

Thanks @Peggers1.

Can you try another browser?

If you're still unable to do this just let me know.

Jon