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Early upgrade issues

Lalalauren
Visitor

‎28-06-2020 08:12 PM

Hey,

 

My app and the txt service both said I was eligible for an early upgrade if I paid a small fee. I decided today that I was happy with the price, so I ordered a new phone on early upgrade.

I've later received an email saying my order hasn't been accepted as I'm not eligible for early upgrade.

 

Anyone have any idea why this would happen? Thanks 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎29-06-2020 08:15 AM

@Lalalauren   Customer services will be able to answer your question. Give them a call on 150 from your device 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.