EE perks

[Sanah123]

Hi I upgraded to a new phone. I am an nhs worker. I was told to fill out the EE perks form which I did and sent over a picture of my ID card. I verified my email and it says they will get back to me. I haven’t heard anything from EE and I need to give them a code within 14 days. Helpppp !!!

[BrendonH]

Who told you to fill out a form and get a code as you need to put the discount on at point of upgrading.

This can't be done after. I'd give EE a call and see what is happening.

[Sanah123]

Hi I did it over the phone with an EE member of staff. They said I can give them the code after I receive the device. Within 14 days they said. So I filled out the EE perks phone and confirmed my email but haven’t heard reply from them 

[BrendonH]

Get in contact with EE you can't do it afterwards. You will now probably need to cancel the upgrade and then re-upgrade once they receive the phone back.

But explain the situation to them.

[Leanne_T]

Hi @Sanah123

Thanks for coming to the community.

How long ago did you upload your photo ID for the perk team to verify your details?

Thanks 🙂

Leanne.