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EE Smart Hub (White) & BT Premium Whole Home Discs

AndyGrice
Investigator
Investigator

‎14-12-2021 10:32 AM

This may have been asked before, apologies if it has but I couldn't find the answer!

 

I had our broadband installed yesterday and also have 3 of the BT Premium Discs. Is it possible to use these with the smart hub without having to have 1 of them permanently attached via ethernet cable? I tried using the app yesterday to add one but it wouldn't get passed the location search in the set up process.

 

Any help appreciated.

 

Cheers

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎14-12-2021 01:10 PM

Hi @AndyGrice.

 

Welcome to the community. 🙂

 

Have you followed the instructions on this 'setting up your Smart WiFi' help page?


Chris

0 Helpful
AndyGrice
Investigator
Investigator
In response to Christopher_G

‎14-12-2021 01:51 PM

Hi Chris, I did try this yesterday evening. I'll have a go again tonight and see what I can do. 

 

So do you think/know if the discs are compatible with the new hub?

0 Helpful
Christopher_G
EE Community Support Team
In response to AndyGrice

‎14-12-2021 02:20 PM

Yes, I'm sure I've seen others in the community say they set them up OK, @AndyGrice.

 

Let me know how you get on.


Chris

XRaySpeX
EE Community Star
EE Community Star

‎15-12-2021 12:51 AM

You need to set up the 1st disc connected to the router by Ethernet. Once set up you can unplug it from the router & place it where you want with a good WiFi signal. Then you can set up the other discs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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AndyGrice
Investigator
Investigator
In response to Christopher_G

‎15-12-2021 04:56 PM

I've tried again setting up but can't get it to stay connected once the ethernet cable is disconnected! I've gone back to having one wired in to the EE hub.

0 Helpful