EE Perk code not working

[Chiggz1]

I just generated a new code but when I try to use it in the voucher code box it says "Sorry, that voucher’s not valid"

[Christopher_G]

Hi @Chiggz1

Welcome to the community.

Which package are you looking at? The Perk discount can't be used on special offers/discounted plans.

Chris

[Chiggz1]

I was trying to buy the Google Pixel 6 128GB Stormy Black

Essential plan 100GB £35

I dont think it's on offers

[Christopher_G]

Hi @Chiggz1

That one is discounted from £49 per month already, so that could be why the code isn't working.

Could you try the other 100GB plan, just to see if it accepts the code?

Chris

[Chiggz1]

Nope. I just tried with the £48 one and get the same message 

[Christopher_G]

OK thanks, @Chiggz1

Are you connected to a VPN? If so, could you disconnect and try again?

Chris

[Sal09]

@Chiggz1 By any chance are using Safari ? If yes then it will not work (god knows why). Use Chrome.

[Chiggz1]

@Christopher_G nope no vpn

@Sal09 nope using chrome on phone and tried chrome and Edge on pc still nothing 

[Christopher_G]

OK thanks, @Chiggz1

I'm not sure why it isn't accepting the code.

I'd suggest giving our upgrades team a call on 150 to see if they can add the perk discount to an upgrade over the phone.

Chris