EE Network Status Checker is not Applicable to Broadband

XRaySpeX
EE Community Star
EE Community Star

‎20-11-2020 01:35 PM - edited ‎20-11-2020 03:16 PM

Would EE kindly deign to mention somewhere within it that their Network Status Checker is only applicable to the mobile network? Many BB users are falling into the trap that it is telling them that there is/was a problem in their area, whereas most BB issues are specific to their own line.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎26-01-2021 12:34 PM

Instead you should be consulting BT Service Status to see if any faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎26-01-2021 12:55 PM

Hi @XRaySpeX 

 

Thanks for letting us know and for the helpful advice for anyone with Broadband issues in their area. 

 

The Coverage Checker does ask for postcode and mobile device. 

 

Thanks 🙂

 

Leanne.

0 Helpful
bristolashley91
Established Contributor
Established Contributor

‎03-02-2021 09:54 AM

i think this will need be design there nothing on ee website to check the broadband issue or check... i know sky-virgin media- plusnet does got this... 

 

 

i also i am moving out soon so i would like to see it not keep calling EE customers services to check the broadband status checker...... 

0 Helpful