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EE Brightbox 2 - Broadband light flashing orange

JimboJam
Investigator
Investigator

‎10-07-2021 08:11 PM - edited ‎10-07-2021 09:13 PM

Hi, hoping someone can help me identify the issue with my fibre broadband.

 

I have a EE brightbox 2, which has been working fine for the last few months. Last weekend it started playing up; not able to get on the internet for a couple of mins, then it would come back. Tonight, it was down for an extended period. On the router, the Broadband light is flashing orange.

 

EDIT: since writing this, it's come back online, then off again, and back again.

 

Logging into the router, this is the status

INTERNET
Broadband Type Fibre
Broadband State Connected
Internet State Connected
Time Connected 00:02:11
Downstream Rate 32.40 Mbps
Upstream Rate 8.50 Mbps
IP Address 
IPv6 Address N/A
IPv6 Prefix ::/0
Broadband Username ....

 

System log for the last few hours:

snip

0 Helpful
12 REPLIES 12
JimboJam
Investigator
Investigator
In response to XRaySpeX

‎10-07-2021 09:31 PM

Ok, I will read up on DLM, thank you.

 

My connection has been off and on again since I posted those stats. Here is what they look like now:

 

System Uptime is: 00:33:56

 

STATUS
Configured Current
Line Status -- UP
Link Type -- Fast Path
Operation Mode Automatic G.993.2 (VDSL2)
DATA RATE INFORMATION
Upstream 7558 (Kbps)
Downstream 15830 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data Upstream Downstream
Noise Margin 6.1 (dB) -4.2 (dB)
Line Attenuation 0.0 (dB) 31.0 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 6.1 (dBm) 11.7 (dBm)
Fast Path FEC Correction 4522 635
Interleaved Path FEC Correction -- --
Fast Path CRC Error 0 0
Interleaved Path CRC Error -- --
Loss Of Signal Defect 6 0
Fast Path HEC Error STR 0 0
Interleaved Path HEC Error -- --
Error Seconds 103 20
STATISTICS
Received Data 489 (Kbits)
Transmitted Data 464 (Kbits)

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to JimboJam

‎10-07-2021 09:35 PM - edited ‎10-07-2021 09:37 PM

That doesn't look good. It's lucky to be holding connection. The NM has gone -ve, let alone below 3dB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimboJam
Investigator
Investigator
In response to XRaySpeX

‎10-07-2021 09:45 PM - edited ‎10-07-2021 09:46 PM

Yeah, it's connected for a couple of mins, then drops again. I've swapped to a mobile hotspot to post this.

 

System Uptime is: 00:49:24

 

STATUS
Configured Current
Line Status -- UP
Link Type -- Fast Path
Operation Mode Automatic G.993.2 (VDSL2)
DATA RATE INFORMATION
Upstream 8496 (Kbps)
Downstream 32397 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data Upstream Downstream
Noise Margin 6.0 (dB) 4.8 (dB)
Line Attenuation 0.0 (dB) 24.8 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 6.4 (dBm) 12.3 (dBm)
Fast Path FEC Correction 126484 15643
Interleaved Path FEC Correction -- --
Fast Path CRC Error 0 0
Interleaved Path CRC Error -- --
Loss Of Signal Defect 10 0
Fast Path HEC Error STR 0 0
Interleaved Path HEC Error -- --
Error Seconds 150 38
STATISTICS
Received Data 6790 (Kbits)
Transmitted Data 2565 (Kbits)

0 Helpful